Tag Archives: quality

CAPA Corner

CAPA Corner: The Case of the Defunct TV

By Tom Weaver
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A root cause investigation may be formal or informal. Things happen, at work, at home, anywhere. The investigation methodology remains the same. Only the level of documentation changes to fit the situation.

A root cause investigation may be formal or informal. Things happen, at work, at home, anywhere. The investigation methodology remains the same. Only the level of documentation changes to fit the situation.

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Tom Weaver, President, Weaver Consulting
CAPA Corner

Step 2 – Another Key Investment for Success with a Root Cause Investigation

By Tom Weaver
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Tom Weaver, President, Weaver Consulting

In this third of a series of articles on conducting a root cause investigation, we explore a second key investment every investigator should make: assuring you have the facts! Unfortunately, investigators are often under tremendous pressure to complete the investigation and assume the information they have is entirely correct. As a result days, or weeks, are wasted going down the wrong path.

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Tom Weaver, President, Weaver Consulting
CAPA Corner

Step 1 – Key Investment for Success with a Root Cause Investigation

By Tom Weaver
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Tom Weaver, President, Weaver Consulting

In this second of a series of articles on conducting a root cause investigation we explore a key investment every investigator should make: understanding the problem before defining a solution! Unfortunately, investigations often begin by brainstorming possible causes and prioritizing them for further analysis – leading to a trial and error approach resulting in a prolonged, expensive, and often failed investigation. With Step 1 we try to truly understand the performance problem.

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