Drop the checkbox mentality and embrace accountability and understanding.
Having a grasp on which actions are necessary at various stages of the CAPA process is critical to a quality program.
This is the first of a series of articles on conducting a root cause investigation. The model applies to a Corrective Action/ Preventive Action or CAPA investigation, as well as any other type of investigation. In this premier article, we describe a model for conducting a science-based, systematic investigation leaving future articles to delve into more detail as the individual steps are explored, specific tools are highlighted, and example investigations are reviewed.